Desktop Support Specialist

Position:

Desktop Support Specialist

Job Description:
Looking for a challenging career opportunity? We are seeking ambitious and honest individuals for our Desktop Support Technician position. The successful candidate will work closely with our engineering team to ensure that all computer systems are secure and running at optimal capacity. The ideal candidate will be experienced with network administration, troubleshooting
and system installation, and has a background in software development.

New York, USA

Responsibilities:

• Patching network cables.

• Setting up desks for laptops/desktops and VOIP phones.

• Setting up printers and performing Level 1 (L1) troubleshooting.

• Providing L1 Smart Hands Support in the IDF room.

• Addressing user tickets regarding hardware, software, and networking.

• Walking customers through installing applications and computer peripherals.

• Diagnosing problems by asking targeted questions.

• Testing alternative solutions to resolve issues.

• Providing users with clear, step-by-step instructions.

• Customizing desktop applications to meet user needs.

• Maintaining and troubleshooting printers, cabling, and laptops, including rebuilds.

• Recording technical issues and solutions in logs.

• Escalating unresolved issues to the next level of support personnel.

• Following up with clients to ensure their systems are functional.

• Reporting customer feedback and potential product requests.

• Assisting in creating technical documentation and manuals.

Requirements:

• analytical and time management skills

• work independently when necessary

• strong problem solving

• MS Office efficiency

• effective team player and leader.

• oral and written communication skills.

• Knowledge in O365

• Knowledge MS Intune, Azure AD, MS Exchange Online & Autopilot ( L1 Support NOT Design & Engineering)

If you are a highly motivated and skilled Desktop Support Specialist with a passion for excellence and a commitment to providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Please send your email to administration@anone.ca.